Terms of Service

1. Agreement to Terms

By accessing or using the website at triadmultimedia.com or engaging Triad Multimedia ("Company," "we," "our," or "us") for digital marketing services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

Triad Multimedia provides digital marketing services including but not limited to: Facebook and Instagram advertising, Google Ads management, SEO, social media marketing, email marketing, website design, and content creation. The specific services provided to each client are governed by a separate Service Agreement or Statement of Work signed between the parties.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients.

3. Client Responsibilities

As a client or website user, you agree to:

• Provide accurate, current, and complete information when submitting forms or entering into service agreements
• Provide timely access to necessary accounts, assets, and information required to deliver services
• Ensure that all content, images, and materials you provide do not infringe on any third-party intellectual property rights
• Comply with all applicable laws, including advertising standards and platform policies (Meta, Google, etc.)
• Not use our services for any unlawful, deceptive, or harmful purposes
• Keep your account credentials confidential and notify us immediately of any unauthorized access

4. Payment Terms

Payment terms for services are outlined in the individual Service Agreement. Generally:

• Monthly retainer fees are due on the 1st of each month
• Ad spend budgets are billed separately and are the client's responsibility to fund directly on the advertising platforms
• Late payments may result in service suspension after 15 days past due
• All fees are non-refundable unless otherwise specified in the Service Agreement

5. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Triad Multimedia and is protected by applicable intellectual property laws.

Work product created by Triad Multimedia for clients (ad creatives, copy, website designs) is owned by the client upon full payment, unless otherwise specified in the Service Agreement. Triad Multimedia retains the right to display client work in our portfolio unless the client requests otherwise in writing.

6. Results Disclaimer

Digital marketing results vary based on many factors including industry, competition, budget, market conditions, and platform algorithm changes. While we strive to achieve the best possible results for our clients and have a strong track record (including 9x average ROAS for qualifying campaigns), we do not guarantee specific results, including specific revenue figures, ROAS, ticket sales, or search rankings. Past performance is not indicative of future results.

7. Limitation of Liability

To the maximum extent permitted by law, Triad Multimedia shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, loss of data, or business interruption. Our total liability to you for any claim shall not exceed the total fees paid by you to Triad Multimedia in the three months preceding the claim.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the business relationship, including but not limited to business strategies, financial data, client lists, and campaign performance data. This obligation survives the termination of any service agreement.

9. Termination

Either party may terminate a service agreement with 30 days written notice. Triad Multimedia reserves the right to terminate services immediately for cause, including non-payment, violation of these Terms, or illegal activity. Upon termination, all outstanding fees become immediately due.

10. Third-Party Platforms

Our services involve the use of third-party platforms including Meta (Facebook/Instagram), Google, TikTok, and others. These platforms have their own terms of service and policies. We are not responsible for changes to platform policies, account suspensions by third-party platforms, or any actions taken by these platforms that affect campaign performance.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of North Carolina.

12. Changes to Terms

We reserve the right to update these Terms of Service at any time. We will notify clients of material changes via email or by posting a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us

For questions about these Terms of Service, please contact us: